Privacy Policy
richcitybricks.com operates richcitybricks.com and may operate other websites. It is richcitybricks.com’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors
Like most website operators, richcitybricks.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. richcitybricks.com’s purpose in collecting non-personally identifying information is to better understand how visitors use its website. From time to time, richcitybricks.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
richcitybricks.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on blogs/sites. richcitybricks.com only discloses logged-in users' and commenters' IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information
Certain visitors to richcitybricks.com websites choose to interact in ways that require richcitybricks.com to gather personally-identifying information. The amount and type of information that richcitybricks.com gathers depends on the nature of the interaction. For example, we ask visitors who sign up to provide a username and email address. Those who engage in transactions are asked to provide additional information, including, as necessary, the personal and financial details required to process those transactions. In each case, richcitybricks.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction. richcitybricks.com does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics
richcitybricks.com may collect statistics about the behavior of visitors to its websites. richcitybricks.com may display this information publicly or provide it to others. However, richcitybricks.com does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information
richcitybricks.com discloses potentially personally-identifying and personally-identifying information only to employees, contractors, and affiliated organizations that (i) need to know that information to process it on richcitybricks.com’s behalf or to provide services available at its websites, and (ii) have agreed not to disclose it to others. Some of those may be located outside of your home country; by using richcitybricks.com websites, you consent to the transfer of such information to them.
richcitybricks.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than as described above, information is disclosed only in response to a subpoena, court order, or other governmental request, or when richcitybricks.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of richcitybricks.com, third parties, or the public at large.
If you are a registered user and have supplied your email address, richcitybricks.com may occasionally send you an email to tell you about new features, solicit your feedback, or keep you up to date with its products. If you send us a request (for example, via email or one of our feedback mechanisms), we reserve the right to publish it to help clarify or respond to your request or to support other users. richcitybricks.com takes all measures reasonably necessary to protect against unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

Cookies
A cookie is a string of information that a website stores on a visitor's computer, which the visitor's browser provides to the website each time the visitor returns. richcitybricks.com uses cookies to help identify and track visitors, their usage of the website, and their access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using richcitybricks.com websites, with the drawback that certain features may not function properly without cookies.

Business Transfers
If richcitybricks.com, or substantially all of its assets, were acquired, or in the unlikely event that it goes out of business or enters bankruptcy, user information would be one of the assets transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer may continue to use your personal information as set forth in this policy.

Ads
Ads appearing on any of our websites may be delivered by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time it send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by richcitybricks.com and does not cover the use of cookies by any advertisers.

GDPR Compliance (EU Users)
If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):
Right to Access – You may request copies of your personal data.
Right to Rectification – You may request correction of any information you believe is inaccurate or incomplete.
Right to Erasure ("Right to be Forgotten") – You may request deletion of your personal data, under certain conditions.
Right to Restrict Processing – You may request that we limit the processing of your data, under certain conditions.
Right to Data Portability – You may request transfer of the data we have collected to another organization or directly to you.
Right to Object – You may object to our processing of your personal data.
To exercise these rights, please contact us at: richcitybrick@gmail.com
We will respond within 30 days of your request, as required by law.

CCPA Compliance (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:
Right to Know – You may request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete – You may request that we delete the personal information we have collected from you, subject to legal and business exceptions.
Right to Opt-Out of Sale – We do not sell your personal information. However, you may opt out of any future sale should our practices change.
Right to Non-Discrimination – We will not discriminate against you for exercising your CCPA rights.
To exercise your CCPA rights, please contact us at: richcitybricks@gmail.com

Policy Changes
Although most changes are likely to be minor, richcitybricks.com may change its Privacy Policy from time to time, at its sole discretion. richcitybricks.com encourages visitors to frequently check this page for any changes. If you have an account, you might also receive an alert about updates. Your continued use of this site after any change will constitute your acceptance of such change.

Terms of Service
The following terms and conditions govern all use of the https://richcitybricks.com website and all content, services, and products available at or through the website (together, the "Website"). The Website is owned and operated by richcitybricks.com ("Company," "we," "our," or "us").
The Website is offered subject to your acceptance—without modification—of all the terms and conditions contained herein and all other operating rules, policies (including, without limitation, our Privacy Policy), and procedures that may be published from time to time on this Website by us (collectively, the "Agreement").
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this Agreement, you may not access the Website or use any services. The Website is available only to individuals who are at least 16 years old.

Terminology
The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice, and any or all Agreements:
“Client,” “You,” and “Your” refer to you, the person accessing this Website and accepting the Company’s terms and conditions.
“The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to our Company.
“Party,” “Parties,” or “Us” refers to both the Client and ourselves, or either the Client or ourselves.

Cookies
We use cookies. By using richcitybricks.com, you consent to the use of cookies in accordance with our Privacy Policy.
Cookies are commonly used by interactive websites to enable functionality and ease of use. Certain affiliate or advertising partners may also use cookies.

License
Unless otherwise stated, richcitybricks.com and/or its licensors own the intellectual property rights for all material on the Website. All rights are reserved. You may view and/or print pages for your own personal use, subject to restrictions set in these Terms.
You must not:
Republish material from richcitybricks.com
Sell, rent, or sub-license material from richcitybricks.com
Reproduce, duplicate, or copy material from richcitybricks.com
Redistribute content from richcitybricks.com (unless content is specifically made for redistribution)

Hyperlinking to Our Content
The following organizations may link to our Website without prior written approval:
Government agencies
Search engines
News organizations
Online directory distributors
Systemwide Accredited Businesses (excluding soliciting non-profit organizations, charity shopping malls, and fundraising groups)
These organizations may link to our home page or other Website content, so long as the link:
(a) is not misleading;
(b) does not falsely imply sponsorship, endorsement, or approval; and
(c) fits within the context of the linking party’s site.
We may also approve link requests from:
Well-known consumer and/or business information sources (e.g., Chambers of Commerce, AARP, Consumers Union)
Dot-com community sites
Associations or groups representing charities
Internet portals


Accounting, law, and consulting firms


Educational institutions and trade associations


Requests should be submitted in writing to:
201 E Grand Ave, Suite Ave, Escondido, CA
Include your name, organization name, contact information, site URL, and details of intended links. Allow 2–3 weeks for a response.
Approved organizations may link by using our corporate name, the Website URL, or an appropriate description. No use of richcitybricks.com’s logo or artwork is allowed without a trademark license agreement.

Iframes
Without prior written permission, you may not create frames around our web pages or alter the visual presentation of our Website.

Reservation of Rights
We reserve the right, at any time and in our sole discretion, to request removal of links to our Website. We may also amend these terms and our linking policy at any time. By linking to our Website, you agree to be bound by these terms.

Removal of Links
If you find any link on our Website or any linked website objectionable, you may contact us. We will consider requests, but are not obligated to remove links.

Content Liability
We are not responsible for the content appearing on your website. You agree to indemnify and defend us against all claims arising from your website. No links may appear in contexts that are libelous, obscene, criminal, or violate third-party rights.

Disclaimer
To the maximum extent permitted by law, we exclude all representations, warranties, and conditions relating to our Website and the use of this Website. Nothing in this disclaimer will:
Limit or exclude liability for death or personal injury caused by negligence
Limit or exclude liability for fraud or fraudulent misrepresentation
Limit any liabilities in a way not permitted under applicable law
Exclude any liabilities that may not be excluded under applicable law
As the Website and its information/services are provided free of charge, we will not be liable for any loss or damage of any nature.

Governing Law & Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Any disputes arising out of or in connection with the use of richcitybricks.com shall be subject to the exclusive jurisdiction of the state and federal courts located in Contra Costa County, California.

Changes to Terms
We may update or revise these Terms of Service from time to time. Any changes will be effective immediately upon posting on this page, with the “Last Updated” date at the top of the page reflecting the revision date.
By continuing to access or use richcitybricks.com after changes are posted, you agree to be bound by the revised Terms. We encourage you to review this page periodically for updates.

Return & Refund Policy
Returns
Returns must be postmarked within 30 days of your purchase date.
Customers are responsible for all return shipping costs.
Eligibility
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging with all tags
Free from foreign smells (e.g., tobacco, pet, perfumes)
Free from pet hair/dander, etc.
Apparel: Folded neatly (not rolled or crumpled)
Breakable items: Packed and shipped properly; we cannot accept returns that arrive damaged in transit
Non-Returnable Items
Several types of goods are exempt from being returned:
Gift cards
Downloadable software products
Some health and personal care items
Personalized merchandise
Intimates such as undergarments or bathing suits
Please contact our customer service at richcitybricks@gmail.com for return instructions.
A receipt or proof of purchase is required. Do not send your purchase back to the manufacturer; “return to sender” packages will not be refunded.
Refunds
Once your return is received and inspected, you will be notified via email of its approval or rejection.
If approved, your refund will be processed and applied to your original payment method within 30 days.

Late or Missing Refunds
If you haven’t received your refund yet:
Recheck your bank account.
Contact your credit card company (processing times vary).
If you’ve done this and still haven’t received your refund, please contact us at richcitybricks@gmail.com
Sale Items
Only regular-priced items may be refunded.
Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, email us at richcitybricks@gmail.com
Gifts
If marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
If the item was not marked as a gift or was shipped directly to the gift recipient, the refund will be issued to the purchaser.
Shipping
To return your product, email us at richcitybricks@gmail.com
You will be responsible for paying return shipping costs. Shipping costs are non-refundable.
If a refund is approved, the original shipping cost will be deducted from your refund.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Special Circumstances
Order Not Received
If your order status shows Delivered but you did not receive it, please contact the carrier.
www.richcitybricks.com is not responsible for lost or stolen packages.
Undeliverable / Refused Packages
Packages marked as Refused or Returned to Sender will be processed as a return.
We will refund the cost of goods only; shipping costs are not refundable.
We will not re-ship refused or undeliverable orders.
Defective Items
If you believe your product is defective:
Email richcitybricks@gmail.com within 7 days of delivery with subject: “Item was received defective”.
Include photos of the defect and a brief description.
Our support team will follow up with instructions.
Do not send defective items back as a return.
Order Discrepancy
If you received the wrong product:
Email richcitybricks@gmail.com within 7 days of delivery with subject: “Order Discrepancy”.
Include photos of the item(s) received.
If the error is ours, we will send the corrected items.

Order Cancellations & Edits
Cancellations
Orders cannot be canceled once the warehouse has begun processing.
For some items, cancellation is not possible once submitted due to fast processing.
To request cancellation, email richcitybricks@gmail.com immediately with the subject: “Cancel Order”.
Requests are only processed during office hours Monday–Thursday.

Edits
Once submitted, orders cannot be edited.
If you need to change a shipping address, contact richcitybricks@gmail.com immediately.
If your order has already been processed, it will ship to the original address.

Customers are responsible for ensuring order information is accurate. richcitybricks.com is not liable for orders with incorrect information due to customer error.
Contact Us
For any questions or concerns, email us at richcitybricks@gmail.com

Policy Updates
richcitybricks.com reserves the right to update or change this Return & Refund Policy at any time without notice.

Shipping & Delivery
How long will it take for my order to arrive?
USA Orders: Typically arrive within 8–15 business days.

During peak holiday seasons, pandemics, or severe weather, delivery may take up to 30 business days.

International Orders: May take 4–6 weeks.

During peak holiday seasons, pandemics, or severe weather, delivery may take up to 10 weeks.

(Note: “Business days” exclude weekends and holidays. You’ll receive a tracking link in your confirmation email to check your order status anytime.)

How long will it take for my order to ship?
Orders usually ship within 3–7 business days.
During peak holiday seasons, pandemics, or severe weather, processing may take up to 20 business days.

Why haven’t I received my package?
Check Tracking: Use the tracking link from your confirmation email.
If Status = “Delivered”: Contact the carrier listed on your order status page.
www.richcitybricks.com is not responsible for lost or stolen packages.
International Orders: Tracking may not be updated consistently.
Per FedEx: “FedEx International Mail Service provides visibility but is not a full tracking process. Once handed off to the local postal authority, there may be a 2–5 day lag in scans. Not every country performs complete scans. FedEx is not responsible once packages are handed off to the local authority.”

What happens if my order is “refused” or “returned to sender”?
Orders marked as Refused or Returned to Sender will be processed as a return and are not re-shipped.
This includes orders with incorrect address information provided at checkout.
Refunds will be issued for the cost of goods only. (Shipping fees are non-refundable.)